The client
Sweetii Drinks & Bakery is a cafe in Hawaiian Gardens, California, selling drinks and fresh cakes.
The problem
The cafe had changed hands and nobody was watching its online pages. One-star reviews started arriving faster than anyone was reading them, and the new owners could not work out what was driving them.
What we did
We started with the reviews themselves. Reading through them turned up one complaint again and again: the menu had changed.
So we went back to the customers who left them. We explained what had happened and asked them to give the cafe another try. Many did, and then revised what they had written.
With the reputation steadying, we built Sweetii a new website and grew the social accounts to reach people who had never heard of the place.
The results
- One reviewer who had left a single star raised it to four nine days later, after we reached out.
- Almost every review since has been five stars.
- Sweetii has a new website at sweetiicoffee.com.
“Wow, I didn’t know the importance of social media management until Ket Marketing.”
Sweetii Drinks & Bakery
This is an individual client testimonial. Results vary from business to business and are not a guarantee of future performance.